野中誠, 品質 42(4), 460-466, 2012-10-15, 一般社団法人日本品質管理学会
Quantitative management of software development projects is one of the most common practices among Japanese software organizations. It is usually driven by a support division such as a software quality management group to help software development divisions to focus on transforming customer requirements into software. However, quantitative management is not always considered as a meaningful practice by developments. There are at least three challenges for effective quantitative management to cooperate with both support and development divisions for excellent software quality. The three challenges include : (1) focus on external quality requirements to be excellence, (2) evaluation of internal quality in contract-based software development, and (3) utilization of process quality data to reveal mechanisms of software quality improvement. A support division needs to play an important role on quantitative management of software quality to drive organizational continuous improvement.